The Jeweller Support Network is united in supporting jewellers during the COVID-19 pandemic
NAJ Chair, Gary Wroe
The COVID-19 or Coronavirus pandemic has hit jewellery business and brands hard. We are here to support you and help you navigate this time.
The purpose of this page is to serve as a hub of information and resources to support your jewellery business as we navigate the coming weeks and months.
What is the Jeweller Support Network?
The Jeweller Support Network is made up of leading industry associations, including the National Association of Jewellers (NAJ), The Natural Diamond Council, Houlden Jewellers, the Company of Master Jewellers (CMJ), the London Diamond Bourse, the Goldsmiths’ Company, the Goldsmiths’ Centre, Society of British Jewellers, Incorporation of Goldsmiths and the Responsible Jewellery Council.
The following media organisations are also supporting the network; The Jewellery Cut, Retail Jeweller, Professional Jeweller and Jewellery Outlook.
As a collective, our goal is to support your business, your people and your future during this challenging time through access to relevant resources, links and business insights.
Share your Opinions with Us
Have you landed on a successful method of motivating furloughed staff? Perhaps your business is performing well online? Share your stories with the Jeweller Support Network and your peers in the trade.
Share Your Story
Guidance for Jewellers
Stay abreast of the latest developments from the Government, including updates from the Chancellor of the Exchequer Rishi Sunak in our Coronavirus Advice Series.
Update |
Link |
Coronavirus advice (Part 1) from NAJ |
View |
Coronavirus advice (Part 2) from NAJ |
View |
Coronavirus advice (Part 3) from NAJ |
View |
Coronavirus advice (Part 4) from NAJ |
View |
Coronavirus advice (Part 5) from NAJ |
View |
Coronavirus advice (Part 6) from NAJ |
View |
Coronavirus advice (Part 7) from NAJ |
View |
Coronavirus advice (Part 8) from NAJ |
View |
Coronavirus advice (Part 9) from NAJ |
View |
Coronavirus advice (Part 10) from NAJ |
View |
Coronavirus advice (Part 11) from NAJ |
View |
Coronavirus advice (Part 12) from NAJ |
View |
Coronavirus advice (Part 13) from NAJ |
View |
This guidance aims to help NAJ members and supporters with a list of things to think about when deciding how to go along with government advice as well as considerations for the reopening of their Jewellery stores. This is an agile document and so we will keep changing it as more information and ideas come along. We will be updating the document as we receive further feedback from members and HM Government updates (released daily).
Please note:
This is presented in good faith but is for guidance only. The National Association of Jewellers accepts no liability incurred by any member or other person arising as a result of anything set out in or omitted from this document. You are strongly advised to take independent legal or other professional advice on any specific facts or circumstances that concern you. Any recommendations or changes to normal practice should be communicated to your insurance provider without delay.
Title |
Description |
Date published |
Action |
Social Distancing in Jewellery Stores: Version 7 |
Guidance |
12 July 2021 |
Download |
Social Distancing in Jewellery Stores: Version 6 |
Guidance |
24 Sep 2020 |
Download |
Social Distancing in Jewellery Stores: Version 5 |
Guidance |
16 July 2020 |
Download |
Social Distancing in Jewellery Stores: Version 4 |
Guidance |
1 July 2020 |
Download |
Social Distancing in Jewellery Stores: Version 3 |
Guidance |
27 May 2020 |
Download |
Social Distancing in Jewellery Stores: Version 2 |
Guidance |
13 May 2020 |
Download |
Social Distancing in Jewellery Stores: Version 1 |
Preliminary guidance |
5 May 2020 |
Download |
Store Safe poster |
Members Only |
7 May 2020 |
Download |
Social Distancing in Jewellery Suppliers and Manufactuers: Version 3 |
Guidance |
12 July 2021 |
Download |
Social Distancing in Jewellery Suppliers and Manufactuers: Version 2 |
Guidance |
1 July 2020 |
Download |
Social Distancing in Jewellery Suppliers and Manufactuers: Version 1 |
Guidance |
13 May 2020 |
Download |
Guide to Available Resources
This evolving list of available resources across education, business advice and human resources is here for your benefit and the benefit of your employees. Should you wish to add to this list, let us know via email.
Has a source of information given you the clarity you needed? Would you recommend it to others? Share it with us to add to the Jeweller Support Network hub.
Contact us
Provider |
Course |
Conditions |
Cost |
Link |
Natural Diamond Council |
E Learning Platform |
Web Registration |
Free |
View |
AnchorCert |
Current UK Hallmarking |
Web Registration |
Free |
View |
GIA |
Continuing Education Recognition Program |
GIA Graduate Gemologist or Gemologist Diploma |
Free |
View |
Provider |
Resource |
Conditions |
Cost |
Link |
Natural Diamond Council |
Sales and Education Tools |
N/A |
Free |
View |
Crafts Council |
Craft's Magazines 50-year archive |
Access throughout Apri |
Free |
View |
Victoria and Albert Museum |
Explore V&As Jewellery Collection |
N/A |
Free |
View |
CIBJO |
Access to all CIBJO Blue Books |
N/A |
Free |
View |
The Goldsmiths' Centre |
Skills Hub (from Bespoke articles to past talks) |
N/A |
Free |
View |
The Goldsmiths' Centre |
Bit-Sized Inspirations e-newsletter |
N/A |
Free |
View |
The NAJ |
The 2020 NAJ Yearbook |
N/A |
Free |
View |
Provider |
Resource |
Conditions |
Cost |
Link |
The Goldsmiths Centre |
Online Skills Hub |
Link member (or Student and Apprentice member) |
Free |
View |
NAJ |
Better Business Healthcheck |
NA |
Free |
View |
Provider |
Resource |
Link |
HM Government |
COVID-19: guidance for employees, employers and businesses |
View |
HM Government |
Guidance for employees |
View |
HM Government |
Business closures and stay at home FAQs |
View |
HM Government |
Extra protection for businesses with ban on evictions for commercial tenants who miss rent payments |
View |
HM Government |
Face coverings: when to wear one and how to make your own |
View |
HM Government |
Social Distancing in the Workplace |
View |
HM Government |
Support for Business Trading Internationally |
View |
HM Government |
Self-Employment Income Support Scheme: Grant check |
View |
HM Government |
Small and medium sized businesses in England can access grants between £1,000 - £5,000 for new equipment and technology and specialist advice |
View |
Walpole |
Supporting British Luxury Businesses |
View |
British Fashion Council |
COVID-19 Updates |
View |
The Federation of Small Businesses |
Advice and guidance for small businesses and the self-employed |
View |
Crafts Council |
Supporting the craft community at this time |
View |
Retail Jeweller |
Covid-19: Impact, Opinion and Advice |
View |
Provider |
Condition |
Link |
NAJ |
Free |
View |
Jewellery Outlook |
Free |
View |
GEM-A |
|
View |
CMJ |
Members only - Free download available |
View |
Helen Dimmick |
Free |
View |
DPA |
Free |
View |
CIBJO |
Free |
View |
Topic |
Provider |
Saved Location |
Link |
First steps in online sales |
Louise Lyons |
Doing Good/Sales & Marketing/ Websites |
View |
Building relationships on social media |
David Glenwright, JC Social Media |
Doing Good/ Sales & Marketing/ Social Media |
View |
How to get started on Social Media |
Cognition with CMJ |
Doing Good/ Sales & Marketing/ Social Media |
View |
Retail Jeweller's Covid-19 Questionnaire; the headlines |
Ruth Faulkner Editor, Retail Jeweller |
NAJ News |
View |
How to become a Gemmologist! |
Kerry Gregory, Gemmology Rocks |
Doing right/ People/ Training |
View |
Meet the Creatives: Stephen Webster |
Stephen Webster London |
NAJ Meet the Creatives: Stephen Webster |
View |
Precious Materials Insight |
David Brough, Philip Newman, Jayant Raniga |
NAJ News |
View |
Understanding Diamonds |
Helen Dimmick, Industry Consultant |
Helen Dimmick |
View |
Selling Diamonds |
Helen Dimmick, Industry Consultant |
Doing Well/ Sales & Marketing/ Growing your customer base |
View |
Meet the Creatives: Theo Fennell |
Theo Fennell |
NAJ News |
View |
Sentimental Jewellery, from the antique to the present |
Sarah Duncan, Chiswick Auctions |
Doing Well/ Sales & Marketing/ Storytelling |
View |
Creating and communicating luxury |
Liza Urla, Gemologue |
Doing Well/ Sales & Marketing/ Storytelling |
View |
Apprenticeship Solutions |
Matthew Elson, Babington |
Doing Well/ People/ Training and Education |
View |
Workplace wellbeing; mental, physical and cultural |
Rebecca Day, Day HR Consultants |
Doing Good/ People/ Mental Wellbeing |
View |
Meet the Creatives: Solange Azagury-Partridge |
Solange Azagury-Partridge |
NAJ News |
View |
Building your brand to be relevant in the future |
Innovare Design |
Doing Well/ Sales & Marketing/ Storytelling |
View |
Creating a fine jewellery brand |
Tim Holloway |
Doing Well/ Sales & Marketing/ Storytelling |
View |
A better way to sell diamonds? |
Howard Levine |
Doing Well/ Sales & Marketing/ Growing your customer base |
View |
Transforming Diamond Supply Chain |
Source Certain |
Doing Right/ Product/ Accreditation |
View |
Opening up? How is the jewellery trade adjusting to COVID-19? |
Harriet Kelsall, Gary Wroe, Anna Blackburn |
NAJ News |
View |
How to thrive in times of change |
Damian Hughes |
Doing Well/ People/ Team performance management |
View |
Lab-Grown Diamonds |
Helen Dimmick |
Youtube |
View |
NAJ Live: Sentimental Jewellery |
Feat. Sarah Duncan, Richard Winterton and Jenny Knott |
NAJ News and Blog |
View |
NAJ Live: Jewellery Trends |
Feat. Jill Newman, Lucy Cripps and Patricia Law FIRV |
NAJ News and Blog |
View |
NAJ Live: Rockin' out |
Feat. Kerry Gregory and Maiko Eaton |
NAJ News and Blog |
View |
NAJ Live: First steps in digital |
Feat. Sarah Jordan, Matthew Elson and Becky Boyd |
NAJ News and Blog |
View |
NAJ Live: Preparing for EU Exit |
Feat. Barbara Scott, Taran Thabal, Ben Dear, Vicenzo Gallone and Andrew Shipley |
NAJ News and Blog |
View |
NAJ Live: A year in review |
Feat. Garry Lane and Helen Dimmick |
NAJ News and Blog |
View |
Provider |
Topic |
Link |
HM Government |
Check if your employer can use the Coronavirus Job Retention Scheme |
View |
HM Government |
Claim for your employee’s wages through the Coronavirus Job Retention Scheme |
View |
HM Government |
Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme |
View |
HM Government |
Claim for Statutory Sick Pay |
View |
HM Government |
Coronavirus Job Retention Scheme |
View |
City Mental Health Alliance |
Managing remote teams in challenging times |
View |
Mind |
Coronavirus and your wellbeing |
View |
Provider |
Fund/ Grant |
Link |
HM Government |
Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme |
View |
Benevolent Society |
General |
View |
British Fashion Council |
BFC Foundation Covid crisis fund |
View |
British Business Bank |
The Coronavirus Business Interruption Loan Scheme (CBILS) is now available through participating lenders |
View |
HM Government |
Financial support for businesses during coronavirus |
View |
HM Government |
Job Support Scheme |
View |
HM Government |
Small Business Grant Funding |
View |
HM Government |
Coronavirus Large Business Interruption Loan Scheme |
View |
Bank of England |
Covid Corporate Financing Facility (CCFF): information for those seeking to participate in the scheme |
View |
Responsible Jewellery Council |
Open Letter – Extension of deadlines and Covid-19 provisions |
View |
Facebook |
Small Business Grants programme |
View |
Deloitte |
A summary of the latest funding initiatives made available for businesses |
View |
CMJ |
Retrospective rebate payment brought forward to members |
View |
Ocean Outdoor |
The Ocean SME Support Fund (West Midlands Businesses) |
View |
The Goldsmiths' Company |
COVID-19 Fund |
View |
Provider |
Topic |
Link |
HM Government |
Business Rates Relief for Retail, Hospitality and Leisure |
View |
Bank of England |
The Covid Corporate Financing Facility (CCFF) |
View |
HM Government |
VAT Deferral |
View |
HM Government |
Deferral of Self-Assessment payment |
View |
HM Government |
Support for Businesses Paying Tax |
View |
HM Government |
3-month extension period to file accounts during COVID-19 |
View |
Provider |
Scheme |
Link |
NAJ |
SaferGems |
View |
NAJ |
SecurityWise |
View |
National Cyber Security Centre |
Home working: preparing your organisation and staff |
View |
T.H. March |
Coronavirus (COVID-19) General Insurance Guidance |
View |
Provider |
Description |
Link |
NAJ |
Digital Coffee (or tea!) break; every Wednesday from 11am until midday |
View |
NAJ |
NAJ Live; the last Thursday of every month, with replays avaiable |
View |
The Goldsmiths' Centre |
UK’s leading charity for the professional training of goldsmiths |
View |
The Goldsmiths' Company |
Sharing Goldsmiths Stories |
View |
The Society of British Jewellers |
Bringing the talent and creativity of Jewellery Makers and Designers to you |
View |
CMJ |
Virtual Growth & Learning Network |
View |
Provider |
Description |
Link |
GIA |
Gemkids – Gemmology education platform for Children |
View |
Roger Dery Gem Design |
Fun with Gems for Kids Resource Packets |
View |
Diamond Doodles |
Quarantine Coloring Club Free Coloring Pages |
View |